Free shipping in the US and its territories for orders over $50.
Free hoof care book/info packet upon request- one per customer.

Watch Our Webinar
For UK/EU Sales
For Canada Sales
For Equine Health Consultation

Terms and Conditions

Sales Tax

  • A 6% sales tax will apply to purchases made by customers residing in West Virginia unless a farm exemption number is provided to seller.

Shipping Policy

  • Orders over $50.00 are eligible for free shipping.
  • Depending on the specifics of the order, we utilize either USPS or UPS for shipping. Generally, packages weighing more than 20 pounds will be shipped via UPS.
  • Most orders are processed and shipped within 48 hours. However, orders placed after noon on Friday might not be shipped until the following Monday with the exception of holidays that fall on Mondays.

Damaged Merchandise

  • Any damage during transit falls under the carrier’s responsibility.
  • If a parcel arrives opened, missing content, or damaged, please inspect it immediately with the carrier present if possible and photograph the damage. Then, notify carrier or your local UPS or USPS office for inspection. Lastly, contact us with your name and invoice number.
  • In all instances of damage, inspection at the delivery point is mandatory. Failure to comply with this procedure may result in us being unable to accept any claim for damaged goods. Following the proper procedure may allow us to replace the damaged item.

Shipping to Alaska and Hawaii

  • Shipping time is dependent on carrier schedule. We will ship either UPS or USPS.

Return Policy

  • Returns are accepted within 15 days from the order date, provided the product is new and unopened.
    Original shipping costs will be subtracted from the refund.
  • Returns of unopened products will incur a 15% restocking fee and original shipping costs, both deducted from the refund. The customer must bear the return shipping cost.
  • Customer is responsible for return shipping except in the case of Thorne Bottom Farm shipping incorrect product.

Refund Process

  • Upon receipt and inspection of your return, we will notify you via phone or email about your refund status.

Return Address

283 Sager Hollow Road, Lost City WV 26810

Copyright Notice

All website content is the intellectual property of Thorne Bottom Farm. Copyright © 2023. All rights reserved. Users may only view, copy, print, and distribute documents from this site for informational purposes, and any copies must include this copyright notice.

Trademarks

All brands, products, services, and processes mentioned on this site are the trademarks of their respective owners. Reference or usage does not imply endorsement or affiliation.

K.I.S.Trace is a registered trademark in the United States and Europe.

Terms of Use

Please note that information on this site might contain errors or inaccuracies and may be subject to change without notice. We reserve the right to refuse service, terminate accounts, or cancel orders if we believe it violates the law or is against our interests.

Privacy Policy

We commit to safeguarding your privacy and maintaining the confidentiality of your information. We reserve the right to refuse service, terminate accounts, or cancel orders if we believe that customer behavior breaches applicable laws or harms the interests of Thorne Bottom Farm LLC.